The term conversational AI describes a set of technologies that enables devices and apps such as chatbots to converse with people using their natural languages.
Conversational AI employs machine learning and natural language processing to collect and analyze languages, comprehend them, and then generate human-like responses. Chatbots and devices that rely on conversational AI become smarter over time, using the data and insights from conversations to improve outcomes.
In addition to conversing with people, AI-driven technologies can also perform tasks by connecting with internal and external systems and services. In other words, a chatbot or device that uses conversational AI isn’t limited to its own data or knowledge; it can seek answers and solutions by connecting to other computers.
This new method of human-computer interaction makes powerful computer applications even easier to use and accessible to more people. For example, instead of having to make several swipes and clicks to play music, you can simply say, “Alexa, play the top songs in Seattle.”